Home > Frequently Asked Questions
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Frequently Asked Questions
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The following are some of our most commonly asked customer
questions. Click on a question from the list below to be taken to a section
of the page which will have an answer for the question.
Product Questions
I'm interested in buying a mobile video system.
Which one should I get?
I drive a [name of vehicle]. Do you have any video systems that will fit my vehicle?
How will I get my video system installed?
Do your mobile video systems come with
installation manuals?
I have a highly technical question about
one of your products. Where can I find an answer?
I need a power inverter for my video game
system. Which one will work best?
Store Policy Questions
What shipping methods do you offer?
How long will it take for me to receive my
order?
What will my total be after shipping and
tax?
Do you ship overseas?
Do you ship to APOs?
Where is my tracking information?
What is your return policy?
My product is defective. How can I get a
replacement?
How can I provide feedback?
Do you take checks or money orders?
How can I get a coupon code to your site?
I'm interested in buying a mobile video system. Which one
should I get?
Answer) We can provide you with a free consultation
to help you decide which video product(s) will work best for you. Click
here to submit your information and receive our personalized recommendation(s)
for you.
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I drive a [name of vehicle]. Do you have any video systems that will fit my vehicle?
Answer) We sell vehicle-specific mobile video systems for a growing number of
vehicle makes and models. Click
here to view the custom made video systems section. If we do not have a
system for your particular vehicle, click
here to view universal mobile video components designed to work in most
vehicles. For headrest monitors, check the product specifications to see if
the headrest monitors/shrouds will fit your headrests.) If you would like us
to do the leg work for you, simply use our free consultation
form and we'll send you a personalized recommendation of products which
will meet your specific needs.
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How will I get my video system installed?
Answer) There are several unreliable retailers selling mobile video equipment
who will advise you to buy their products and then save money by installing
the equipment by yourself. Companies like this simply want to make a quick sale
-- they couldn't care less about the actual experience you have with your video
system. We, on the other hand, recommend saving money by buying from us and
then using that savings to hire a qualified professional to perform the installation.
We cannot stress enough the importance of having your system professionally
installed. It can greatly increase the picture and audio quality you experience
as well as the longevity of your video system.
Practically any business that performs car audio installations
will be able to handle the installation of your equipment. Try calling any local
car audio installation businesses you can find in your area's yellow pages.
The components of our mobile video systems run on 12 volt power and are very
similar to car audio electronics, so you should not have any trouble finding
a place that can handle the installation.
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Do your mobile video systems come with installation manuals?
Answer) Yes, our mobile video systems and components come with installation
instructions. However, these instructions are intended to assist qualified professionals
in the installation of our equipment. The instructions may or may not be helpful
for end users attempting to install video systems without professional
assistance. As mentioned above, we highly recommend hiring a qualified professional
to perform the installation. We cannot stress enough the importance of having
your system professionally installed. It can greatly increase the picture and
audio quality you experience as well as the longevity of your video system.
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I have a highly technical question about one of your products.
Where can I find an answer?
Answer) Your first course of action should be to contact the manufacturer of
the product because their expertise on the products they manufacture is much
more focused than ours. We provide manufacturer contact information on our product
pages. Your second course of action should be to email us at support@mobilevideostore.com.
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I need a power inverter for my video game system. Which
one will work best?
Answer) Most of today's polular video game systems require at least 250 watts
continuous power. Make sure that any inverter you intend to use with a video
game system is capable of at least 250 watts of continuous power. We highly
recommend using higher wattage inverters such as 300 to 600-watt inverters.
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What shipping methods do you offer?
Answer) Because most of the items we sell are large, expensive, and composed of several
items, we currently only offer UPS Ground shipping. This is subject to change
in the future.
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How long will it take for me to receive my order?
Answer) We usually ship items on the business day after the order is placed. After
the item is shipped, you can expect a 3 to 7 day transit time, depending on
your location.
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What will my total be after shipping and tax?
Answer) It is not necessary for you to provide your credit card information
or commit yourself to a purchase before finding out what your total would be
with shipping and tax. To determine what your total cost would be, add the desired
items to your shopping cart and click the "check out" button. This
will take you to a page asking for your contact information and address -- fill
out this page and click the "continue" button. The next page will
show you a breakdown of your charges as well as a total cost -- it is not necessary
for your to enter your credit card information unless you intend to proceed
with the purchase. Note: Sales tax will be applied to deliveries made to New
York.
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Do you ship overseas?
Answer) No, we currently do not ship oversees. We ship only to the contiguous 48
states in the US.
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Do you ship to APOs?
Answer) No, we unfortunately cannot ship to APOs at this time.
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Where is my tracking information?
Answer) We email tracking information to the email address you provide when making
your purchase. You should receive an email with tracking information within
one to two days of your order's date of shipment.
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What is your return policy?
Answer) We accept returns when a return request is made within 14 days of the purchase
date. A 20% restocking fee will apply for returns of non-defective merchandise.
Click here to read more about our return policy.
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My product is defective. How can I get a replacement?
Answer) Contact us via email at support@mobilevideostore.com
within 14 days of your date of purchase. Returns within our 14-day return period
are welcome, however, we cannot accept returns after this 14-day period. Upon
receiving your email, we will reply with instructions regarding your return
and replacement merchandise.
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How can I provide feedback?
Answer) We would appreciate any feedback you can give us. Please send all feedback
to support@mobilevideostore.com.
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Do you take checks or money orders?
Answer) Unfortunately, we do not currently accept checks or money orders. Our online
shopping cart software has been programmed with SSL encryption. Shopping online
with us is as safe as shopping at any retail location. We completely discard
all credit card information after 30 days.
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How can I get a coupon code to your site?
Answer) We may occasionally offer coupon codes good for discounts on certain items
within our store. Any time we are offering coupon codes, they will be clearly
posted as a promotion on our website.
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