1) Ordering
2) Shipping
3) Returns
4) Warrantees

Ordering

The payment methods we currently accept include Visa or MasterCard credit cards issued within the continental United States. We currently do not accept payments from international credit cards, checks, or money orders. We accept online orders as well as telephone orders. Our online shopping cart software is secured with SSL encryption -- ordering on our website is as safe as using your credit card at any retail location. We also use an address verification service (AVS) to ensure that the credit card information provided by our customers is valid and accurate. (We contact customers in situations where we see any discrepancies.)

When an order is placed, we do not apply charges to the customer's credit card until the order has shipped.

If you are unfamiliar with placing orders online, we can take your order by email. Please email us at order@mobilevideostore.com. and include your order and phone number to contact and we will happy to call you to take your order.Please use this email for order only. Refer all questions, comments or feedback to support@mobilevideostore.com.

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Shipping

We will ship to any location within the contiguous 48 United States, with the exception of APOs. We do not ship internationally at this time. Because most of the items we sell are large, expensive, and composed of several items, we currently only offer UPS Ground shipping. This is subject to change in the future.

Our shipping prices are calculated using shipping tables provided by UPS for UPS Ground shipping. These tables use the weight of the shipment, the dollar value of the merchandise, and the zip code of the recipient to automatically determine the total cost of the shipment.

Most orders will ship the on the business day after the order is placed. Tracking information will usually be provided on the business day after the order ships.

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Returns

In the event that you are unsatisfied with a purchase from MobileVideoStore.com, we offer a 14-day period after the purchase date in which products can be returned. Returned items must be in salable condition, with all of the original materials and packaging. Returns on non-defective merchandise will incur a 20% restocking fee. We do not cover return shipping charges for defective or non-defective merchandise, but will ship replacement merchandise for defective items free of charge. The following three scenarios describe how our return policy is applied:

Merchandise is defective and customer wants replacement merchandise
Replacement merchandise is shipped free of charge. The customer pays only for return shipping.

Merchandise is defective and customer wants a refund (no replacement)
We reimburse the full amount of the original invoice, including shipping. The customer pays only for return shipping.

Merchandise is non-defective and customer wants a refund
We reimburse 80% of the original invoice subtotal (not including shipping charges). The customer pays for return shipping as well.

These steps must be followed in order for us to completely process a return:

1) Contact us at support@mobilevideostore.com to let us know what item(s) you would like to return. Please provide your full name and order number as well.

2) We will provide you with an RMA number and a product return address, provided that your return is requested within 14 days of your purchase.

3) Repackage the item(s) in its original packaging with all manuals or paperwork and prepare it for shipment.

4) Write the RMA number we provide on the outside of your package so that our returns department will easily notice it.

5) Ship the item to the return address we provide in our email response. This address will vary depending on what product is being returned. Very Important: Make note of the tracking number issued for your return shipment.

6) Email us the tracking information for your return shipment. If we do not receive this information from you, we cannot ship replacement merchandise or issue refunds.

7) Upon receiving the tracking information for your return, we will immediately ship your replacement merchandise free of charge (please allow 1 to 2 weeks for delivery of replacement merchandise).

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Manufacturers’ Warrantees

We sell only name brand products which are backed by manufacturers ' warrantees. If you experience a problem with your merchandise after our 14-day return period, you can contact the manufacturer of your product to discuss replacements or returns. The manufacturer's warranty information and service address will be clearly marked on or in the package you receive.

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